Outsourcing your production applications can result in hard dollar savings within your organization.  How?

• Drive efficiencies into your support processes by either creating the capacity for more work or providing a forum for reduced support resources

• Use your organic resources for new development projects, limiting the number of high priced technical consultants needed for strategic initiatives

• Take advantage of a cohesive support team that delivers fixed-cost results instead expending hours without guaranteed results

What do you need from your outsourcing firm to limit risk and ensure success?

Structured Processes
The outsourcing firm must implement and follow structured processes that result in continuous improvements. Through process efficiency you will be able to embrace the capacity for more work or reduce the amount of resources needed for your support effort.

Defined Results
Service Level Agreements (SLAs) must be established to define the support services, as well as prioritization of , and commitments to those services.  This will ensure that you receive what you need, when you need it. 

Management by Metrics
Adherence to and reporting against SLAs, provides objective measurements for success. This visibility into the support effort provides you with the platform you need to focus on strategic initiatives and get the most value from your organic resources.

The CAI Difference
Providing on-time and results driven solutions is the cornerstone of CAI’s success for over 25 years. CAI’s application support service offering focuses on executing robust processes and management techniques that result in quality applications and, most importantly, reduced IT spend. Through field-proven processes, CAI continuously meets its commitments, while reducing risk, inefficiency, and costs from the IT application support effort.

FREE WHITEPAPER
To learn more about choosing the right outsourcing partner read our whitepaper.

Transitioned complete support of the registration system for one of the largest ISPs; all SLAs were continuously achieved.

CAI assumed responsibility for 130 legacy applications for a Fortune 200 manufacturer; repeatable process and performance based metrics created hard dollar savings.

Key resources were provided to one of the largest banking services organizations in the world. IT outsourcing cost were slashed, customer satisfaction was high, and co-employment risks were mitigated.

“CAI’s processes, methodologies, and metrics were invaluable to our business.”