If IT professionals do not do something quickly, critical application support knowledge will go the way of the Dodo Bird – EXTINCT!

The baby boomers are retiring at an ever increasing rate, critical IT application knowledge is moving off-shore at an ever increasing rate, and the work force is more mobile now than it has ever been.

The IT industry is experiencing an unprecedented “Brain Drain” particularly within the application support environment.

Who is going to be left behind to mind the store? Where will all the application support knowledge go that has been accumulated over many years?

This webinar by Nick Spanos, Senior Consultant at CAI, will outline a methodology for capturing such knowledge before it is too late.

Learning Objectives: What is the business risk of application knowledge loss; What is Application Knowledge; What is the process for capturing critical application knowledge; What are the major components of a knowledge capture process; What does application knowledge look like.

Intended Audience: IT Executives; Application Support Managers; Application Support Technical Personnel

Please note that all webinar times are displayed in US Eastern Time.

This webinar is produced by CAI's IT Metrics and Productivity Institute. All Institute webinars are free of charge and are accredited with PDU codes by the PMI. For the Institute's full webinar schedule for 2009, please visit http://www.itmpi.org/webinars. For Institute events, please visit http://www.itmpi.org/events.

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