We manage things "by the numbers" in many aspects of our lives. These numbers give us insight and help steer our actions. Software metrics extend the concept of "managing by the numbers" into the realm of software development. The software industry still isn't doing a very good job at managing by the numbers. Oftentimes, software projects are managed by just three metrics: project schedule and effort and critical defects found during testing. This is a flatland view for a multi-dimensional terrain problem. Many other useful metrics are ignored, but must be in the equation as well. They represent what will be built, how it is built and the expected quality of the final outcome. In this webinar, a powerful set of 16 best practice KPIs is presented, using a multi-dimensional perspective, together with benchmarking data (industry, best-in-class). This enables a quantitative assessment of a software manufacturer‘s capability and define an underpinned business case for improvements with quantified targets.

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This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit http://www.itmpi.org/webinars. For Institute events, please visit http://www.itmpi.org/events.

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