Many quality and improvement initiatives fail to make the key connection between IT Service Management performance and the delivery of an effective service to the business from the IT department.

IT Service Management really isn't about complying with a particular model or standard. It's about ensuring the maximum value for money from the overall business spend on IT by systematically building on good practice and eliminating wasteful practice.

This practical look at improving IT Service Management performance offers some tried and tested approaches to achieving improved efficiency and effectiveness from day-to-day IT operations in the context of ISO2000, ITIL or CMMI for SVC.

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This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit http://www.itmpi.org/webinars. For Institute events, please visit http://www.itmpi.org/events.

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