Establishing meaningful SLAs is one of the key challenges faced by IT Organizations today. Meaningful SLAs are a vital first step toward improving IT Management and aligning the IT Organization with the business.

This webinar is the second in a series: Transforming IT Management to Achieve Dramatic Business Success – 25% more work or less cost! During this webinar, we will review how to develop SLAs that are meaningful to Application Support and how they are a necessary first step toward establishing Visibility within the organization.

Please note that all webinar times are displayed in US Eastern Time.

This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit http://www.itmpi.org/webinars. For Institute events, please visit http://www.itmpi.org/events.

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