IT Organizations are feeling pressure to continually reduce costs and improve service performance. Demonstrating value and managing the business’ perception of Application Support as a strategic function are key challenges faced by IT Organizations today.

This webinar is the fourth in a series: Transforming IT Management to Achieve Dramatic Business Success – 25% more work or less cost! During this webinar, we will review how CAI’s Continual Service Improvement practices can be used to meet these Application Support challenges.

Please note that all webinar times are displayed in US Eastern Time.

This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit http://www.itmpi.org/webinars. For Institute events, please visit http://www.itmpi.org/events.

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