A service level agreement is a highly effective tool for helping providers and customers manage expectations, clarify responsibilities, improve service effectiveness, and build strong relationships. Yet, despite their proven effectiveness, not all SLAs are successful.

In this webinar, Naomi Karten will present caveats, recommendations and guidelines to help you avoid the pitfalls that cause SLAs to fail or fall short. This webinar will give you the competence and confidence to establish and manage new SLAs, evaluate and strengthen existing SLAs, identify and resolve flaws in current or attempted SLA projects, and lead successful SLA efforts.

Please note that all webinar times are displayed in US Eastern Time.

This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit http://www.itmpi.org/webinars. For Institute events, please visit http://www.itmpi.org/events.

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