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Webinar Registration
Live from Albany - Your Journey to World Class IT Conference - Half Day Webinar!
Thursday, May 20, 2010 9:00 AM - 12:30 PM Eastern Time
IT, Enterprise Architecture, and the Information Age Organization
Leon Kappelman
Enterprise Architecture (EA) represents a new way of thinking about and managing the enterprise, including its information technologies. EA is the key to being agile, adaptable, interoperable, integrated, lean, secure, responsive, efficient, and effective. In this presentation, Dr. Leon Kappelman will discuss what EA is, what the value of EA consists of, and how to build a successful EA practice within your own organization.
Dr. Leon Kappelman is a research scientist, teacher, author, speaker, and consultant whose research, publications, and presentations in software project management, enterprise architecture, and technology management have received world-wide recognition. He is Director Emeritus of the Information Systems Research Center and a Professor of Information Systems in the College of Business at the University of North Texas, where he is also a Fellow of the Texas Center for Digital Knowledge. His professional expertise includes software project management; technology-related legal and ethical issues including intellectual property; continuity of operations; performance measurement; system development and maintenance; enterprise architecture and strategy; and high-tech and public policy matters like privacy, security, and software quality. He currently serves as chair of the Society for information Management’s Enterprise Architecture Working Group and contributed to and edited the SIM Guide to Enterprise Architecture (CRC Press, 2010).
Service Level Agreements: The Good, The Bad, and The Ugly
Larry Dribin
Service Level Agreements (SLA’s) are an important means of managing outsourcing relationships. SLA’s define the scope of the work to be outsourced, the services to be provided, and any guarantees and/or penalties if the service levels are not achieved. In this presentation, Dr. Larry Dribin will discuss how to develop SLA that are fair and equitable to both sides. This talk will provide attendees with guidance on how to develop successful SLAs and discuss some of the pitfalls to avoid.
Dr. Larry Dribin is a process improvement consultant and President of the Pearl Street Group, Inc., (PSG). Pearl Street provides process improvement and measurement consulting services to Information Technology and Business organizations. Dr. Dribin utilizes industry best practice frameworks such as the SEI’s CMMI, itSMF’s ITIL, PMI’s PMBOK and Six Sigma to develop solutions for clients. He incorporates organizational change management techniques to speed the change process and make it more enduring. Dr. Dribin holds a Ph.D. in Organizational Psychology from Illinois Institute of Technology, an MBA from Loyola University of Chicago, and a Bachelor of Science in Industrial Engineering from Illinois Institute of Technology. Dr. Dribin is also an adjunct Professor in Software Engineering at DePaul University of Chicago. He is active in local professional groups where he has been past Director with the Chicago Software Process Improvement Network (C-SPIN) and the Chicago Quality Assurance Association (CQAA).
Key Factors for Successful Service Level Agreements
Ian Brown
Service Level Agreements (SLAs) can be an effective means to quantify the services to be delivered to users and to continuously improve those services. However, if set up incorrectly, SLAs can cause unintended behaviors that are contrary to both parties’ best interest and goals. This presentation will discuss some of the key factors for setting up successful SLAs. It will look at best practices in measurement strategies and in determining what measures will be most effective. It will discuss approaches to establishing common definitions for effective communication, what a good SLA should contain, and how to set up performance standards. It will also review ways to handle resulting financial incentives/penalties. Finally, this presentation will look at the importance of change management in SLAs. These topics will be illustrated throughout with industry best-practices as well as real-world examples.
Ian Brown, a senior associate with Booz Allen Hamilton, leads the firm's Quantitative Software Analysis capability. He has 8 years of experience in software measurement and analysis, CMM/CMMI, and goal-question-metric (GQM) implementation. Ian was elected to the Board of Directors of the International Function Point Users Group (IFPUG) in 2004 and serves as the Secretary and Director of Communications and Marketing. Ian is a Certified Function Point Specialist (CFPS) and has earned a bachelors degree from Cornell University and a master degree in public policy from Harvard University. He has worked closely with the firm's Earned Value Management (EVM) capability to integrate software measurement concepts with EVM and is currently implementing the approach on a large maintenance and enhancement task at the Federal Deposit Insurance Corporation.
Transforming IT Management for Dramatic Business Success
In this presentation by Bob Lawhorn, an automated approach to data collection is outlined that can address classic metrics challenges, at both a technological and a cultural level, while at the same time institutionalizing standard processes throughout an organization so that the data we wind up with can be analyzed in a meaningful and consistent manner.
Bob Lawhorn has over 40 years of experience in software development, measurement, and project estimation. He spent his first twenty years at Bethlehem Steel working on applications related to steel, mining, and ship building and his next twenty years at CAI, where he invented CAI's application development methodologies and fixed price estimating matrices. Bob is currently CTO of CAI where he spends most of time consulting with companies and government agencies on how to implement application development best practices within their own organizations.
Please note that all webinar times are displayed in US Eastern Time.
This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit http://www.itmpi.org/webinars. For Institute events, please visit http://www.itmpi.org/events.
Email policy: Registrants will receive email updates from the IT Metrics and Productivity Institute containing information about future educational opportunities. Email addresses may also be shared with the webinar presenter.
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