Improving Performance of IT Teams with a Domain Oriented Approach to Application Knowledge Management

Rob Lokinger

Quick access to meaningful application-related information is a critical enabler for high performing support and development teams. However, identifying the right knowledge “domains” and hierarchical knowledge structure is not always obvious. In this half hour session with Rob Lokinger, we will review some key principles to consider for enabling better application knowledge management in your IT organization.

IT Cost Reduction

Ed Nemes

IT departments must find balance in order to be successful. On one side is the constant need for cost reduction and on the other side is the need to deliver consistent value to the business.

Between 20 and 25% of IT costs relate to maintaining existing applications. Opportunities exist for material costs reductions in this area of IT. For business with revenue of $1 billion to $10 billion dollars, annual hard dollar savings of $2 million to $20 million are achievable. The seminar will demonstrate how to achieve these savings.

Application Service Management: Using Metrics to Drive Results

John Keith

John Keith will provide a business case for using metrics to drive results in the application operations and support arena. His discussion will include the benefits realized and a realistic approach to improving the support organization.

Please note that all webinar times are displayed in US Eastern Time.

This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit http://www.itmpi.org/webinars. For Institute events, please visit http://www.itmpi.org/events.

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