How to Answer 5 Key Software Maintenance Questions
Ian Brown
In this presentation, Ian Brown will explore some of the key questions that organizations will want to answer about maintenance delivery. He will take a look at several measures that can be used to help answer those questions, as well as how to use multiple measures to help avoid unintended consequences. This presentation will emphasize practical application of these measures and provide examples from actual projects.
Ian Brown, a senior associate with Booz Allen Hamilton, leads the firm's Quantitative Software Analysis capability. He has 8 years of experience in software measurement and analysis, CMM/CMMI, and goal-question-metric (GQM) implementation. Ian was elected to the Board of Directors of the International Function Point Users Group (IFPUG) in 2004 and serves as the Secretary and Director of Communications and Marketing. Ian is a Certified Function Point Specialist (CFPS) and has earned a bachelors degree from Cornell University and a master degree in public policy from Harvard University. He has worked closely with the firm's Earned Value Management (EVM) capability to integrate software measurement concepts with EVM and is currently implementing the approach on a large maintenance and enhancement task at the Federal Deposit Insurance Corporation.
Software Maintenance and Enhancements
Capers Jones
Software maintenance and enhancement work often consists of making a great many fairly small changes to a few very large software applications. The tasks of “maintenance” or fixing defects and “enhancements” or adding new features sometimes get in each other’s way. Because small updates cannot be measured using standard function point measurements, there is a paucity of solid data about maintenance and enhancement productivity and quality levels. This presentation by Capers Jones is based on analysis of the maintenance and enhancement methods that have successfully been used by industry leaders. Some of the topics included are: optimal organization structures for maintenance and enhancement; assignment scopes for maintenance teams; maintenance and enhancement productivity and quality levels; the tools available for assisting maintenance and enhancement tasks; and the role of outsourcing in maintenance and enhancement environments.
Capers Jones is Chief Scientist Emeritus of Software Productivity Research (SPR). Mr. Jones is the designer of several software cost and quality estimation tools including SPQR/20™, the first commercial software estimating tool to use function points as the basis for sizing source code and other deliverables such as specifications and user documents. He is also an international consultant on software management topics, a speaker, a seminar leader, and a prolific author. As an author, Mr. Jones has written 14 books including his best seller "Applied Software Measurement: Assuring Productivity and Quality." His most recent book is "Estimating Software Costs."
Transforming IT Management for Dramatic Business Success
Bob Lawhorn
In this presentation by Bob Lawhorn, an automated approach to data collection is outlined that can address classic metrics challenges, at both a technological and a cultural level, while at the same time institutionalizing standard processes throughout an organization so that the data we wind up with can be analyzed in a meaningful and consistent manner.
Bob Lawhorn has over 40 years of experience in software development, measurement, and project estimation. He spent his first twenty years at Bethlehem Steel working on applications related to steel, mining, and ship building and his next twenty years at CAI, where he invented CAI's application development methodologies and fixed price estimating matrices. Bob is currently CTO of CAI where he spends most of time consulting with companies and government agencies on how to implement application development best practices within their own organizations.
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