Defining Meaningful Service Level Agreements (SLAs) for Application Support|
THIS WEBINAR HAS BEEN CANCELLED!
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Wednesday, May 2, 2012
11:00 AM - 12:30 PM Eastern Time
Meaningful SLAs are a vital first step toward improving Application Support and aligning the Application Support function with the business. In this webinar with Clay Nickels, we will review how ITIL’s Service Level Management practices can be used to develop SLAs that are meaningful to Application Support.
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This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit itmpi.org/webinars. For Institute events, please visit itmpi.org/events.
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