Using standard work processes to manage support services is an effective way to achieve greater control of your organization and increase the visibility of your organization’s performance.

This webinar is the third in a series: Transforming IT Management to Achieve Dramatic Business Success – 25% more work or less cost! During this webinar, we will review how work processes that are standardized and used consistently can improve your organization. Specifically, we will examine how effective Incident and Problem Management processes can be used to reduce business interruptions and costs associated with Application Incidents.

Please note that all webinar times are displayed in US Eastern Time.

This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit http://www.itmpi.org/webinars. For Institute events, please visit http://www.itmpi.org/events.

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