Knowledge is critical to an organization’s efforts to improve productivity, manage project deadlines, and control cost overruns. In order for an organization to be effective, the process of managing knowledge must be institutionalized and integrated with best practices, tools, and training.

By integrating knowledge capture and re-use into its everyday operations, an organization can significantly reduce the costs of training new employees and can gain instant productivity when new employees join the company.

In this session, we will provide you with a better understanding of the importance of knowledge management and the process and tools that can be used to capture, reuse, and manage knowledge.

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This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit http://www.itmpi.org/webinars. For Institute events, please visit http://www.itmpi.org/events.

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