Proactive Application Support to Boost Your Bottom Line
Tom Salvaggio
Two thirds of today’s CIOs are frustrated because 70+% of their IT dollars are directed to keeping the lights on instead of facilitating their company’s growth engine. To avoid this pitfall, CIOs must reduce the funds needed to maintain existing applications and target those dollars towards strategic projects. In this presentation, Tom Salvaggio will explain how you can take charge of your IT spend and capitalize on the differences that result from improved processes, metrics, and management.
Tom Salvaggio serves as Managing Director for Computer Aid, Inc. (CAI). CAI is an Information Technology consulting and outsourcing services organization with over 2,500 associate world-wide. In his role, Tom is responsible for strategic planning, as well as the fiscal and operational management of a 600-person operating region. Tom’s region spans eight states as well as Canada and the United Kingdom. Tom also serves as a member of Computer Aid’s Inc. Executive Board and holds board positions for the company’s Canadian and Philippine subsidiaries. Tom graduated from the Pennsylvania State University where he earned a B.S. in Finance in 1990.
Using Metrics to Drive Results
John Keith
John Keith will provide a business case for using metrics to drive results in the application operations and support arena. His discussion will include the benefits realized and a realistic approach to improving the support organization.
John Keith former CIO of Unilever North America IT, worked 31 years for Unilever United States and its predecessor company, Bestfoods. While at Unilever, he held many senior leadership roles in finance and information technology, including VP Finance for Bestfoods North American Retail and VP Information Technology for Unilever in North America. John recently led the Project Vital initiative at Unilever which was one of the company's largest and most strategic business transformation projects. IT delivered savings to the business from both a cost reduction and efficiency perspective. John is a Certified Public Accountant licensed in the State of New Jersey. He received a BS in Finance and History from Monmouth University in 1971.
Driving Service, Quality, and Credibility with Metrics
Matthew Peters
Matthew Peters will present a business case for introducing organizationally standardized metrics to drive project success. His discussion will present a method for introducing metrics and tracking that allows an organization to leverage the knowledge of project management experts consistently, on all projects. The session will also include a presentation of a system (APO) for achieving project success in this manner.
Matthew Peters has been responsible for the development of functional best practice models and business applications. He has a strong back ground in developing and analyzing business metrics and process drivers. Matt is a PhD candidate in Information Sciences and Technology for PSU.
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This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit http://www.itmpi.org/webinars. For Institute events, please visit http://www.itmpi.org/events.
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